1. Introduction
Coonex ("Coonex", "we", "us", or "our") provides software and customer relationship management (CRM) tools for businesses. This Privacy Policy explains, in general terms, how we may collect, use, store, and protect information when you interact with our website, submit a demo or contact request, communicate with our team, or use services related to Coonex.
By using our website or submitting information through it, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit information through it.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of information:
- Contact details such as your name, email address, phone number, company name, and the contents of your message.
- Business information you submit through demo requests or contact forms, such as your role, team size, or what you would like to achieve.
- Technical information such as IP address, browser type, device type, operating system, pages visited, referral source, and approximate location.
- Communication records when you contact us by form, email, or other channels.
- Any other information you choose to provide to us voluntarily.
3. How We Collect Information
We may collect information in the following ways:
- Through forms on our website.
- When you submit a book-a-demo request.
- When you submit a contact-us request.
- Through emails or direct communication with our team.
- Through cookies and similar technologies.
- Through analytics tools that measure website usage.
- Through third-party form or website tools that support our website.
4. How We Use Information
We may use the information we collect for purposes such as:
- Responding to your inquiries and messages.
- Scheduling and following up on demo requests.
- Providing information about our products and services.
- Improving our website, content, and services.
- Understanding user interest and how our website is used.
- Sending business communications when relevant to your request.
- Helping to prevent spam, abuse, and security risks.
- Internal reporting and ongoing service improvement.
6. Third-Party Services
We may use trusted third-party tools and providers to help us operate the website and respond to requests. These may support functions such as:
- Form submission handling.
- Website analytics.
- Hosting.
- Security.
- Email delivery or communication.
- Performance monitoring.
7. Form Submission Provider
Our website forms may use Web3Forms as a form submission provider. When you submit a form, the data you enter may be processed by the form service provider in order to deliver your message to Coonex. The form provider acts as a delivery mechanism for your submission, and its own terms and privacy practices apply to that processing. We use this service to receive and respond to your request.
8. Data Sharing
Coonex does not sell your personal information.
We may share information with service providers that help us operate the website, deliver messages, or respond to your requests, and only to the extent needed for those purposes. We may also disclose information where we believe in good faith that it is needed to support security, comply with a legal process, or protect the rights, safety, or property of Coonex or others.
9. Data Retention
We keep information only for as long as it is reasonably needed for the purposes described in this policy, such as business, communication, support, security, or operational purposes, or as otherwise appropriate. Retention periods may vary depending on the nature of the information and the reason it was collected.
10. Data Security
We use reasonable technical and organizational measures intended to help protect the information we hold and to limit access to it. While we take care to protect your information, no website, online service, or method of transmitting or storing data can be considered completely secure, and we cannot ensure absolute security.
11. International Processing
Some of the service providers or hosting tools we use may process or store information in different locations or countries. Where this happens, we aim to work with providers that handle information responsibly. This section is provided for general awareness and does not represent a specific legal commitment.
12. Your Choices
You can contact us to request an update, correction, or deletion of information you have provided, where applicable and reasonable. You may also ask us to stop sending you business communications. We will consider such requests and respond in line with our normal practices.
13. Children's Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect information from children. If you believe a child has provided information through our website, please contact us so we can address it.
14. Links to Other Websites
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy practices, or policies of those websites. We encourage you to review the privacy information of any third-party site you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or practices. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at [email protected]. We will do our best to respond within a reasonable timeframe.